Advisory services for Healthcare and Non-emergent medical transportation (NEMT) OPERATIONS
We Design, Build, and Improve Transportation Operations That Are Efficient, Compliant and Scalable
Led by professionals with experience across payor, broker, provider, and healthcare technology environments. Our work focuses on practical execution - helping organizations move from strategy to real, measurable results.
We provide resources TO HELP YOU GROW
Strategic Operational Expertise
NEMT BROKERAGE LAUNCH & TRANSFORMATION
FOR ORGANIZATIONS EXPANDING INTO BROKERAGE OR REDESIGNING OPERATIONS
We provide comprehensive guidance on enhancing your offerings or on entering the NEMT broker arena, helping you build a foundation for long-term scalability, customer satisfaction and market dominance in the transportation sector.
We can also equip providers and brokers with the strategic framework needed to respond to Requests for Proposals, Bids and Projects effectively, ensuring proposals stand out through technical precision and operational merit.
RFP ACQUISITION & GUIDANCE
ASSIST HEALTH PLANS TO CREATE RFPs
Our team assists health plans, States, Veteran Affairs, health facilities, and agencies in developing comprehensive RFP strategies and requirements that align with their transportation goals, member/client needs, regulatory obligations,
and operational objectives.
CALL CENTER PERFORMANCE OPTIMIZATION
iMPROVE ACCESS, SERVICE DELIVERY, MEMBER EXPERIENCE AND operational efficiencies
We facilitate the selection and implementation of advanced software solutions tailored to your operational needs, optimizing dispatching, billing, and fleet management for maximal efficiency.
OPERATIONAL ASSESSMENT & PERFORMANCE IMPROVEMENT
Unlock new Revenue through rapid evaulation and actionable improvement plans
By identifying untapped revenue streams and mastering NEMT brokerage RFP processes, we empower transportation companies to transcend traditional limits.
[ OUR STORY ]
* Leadership experience supporting millions of transportation interactions annually
* Executive leadership of multi-state healthcare transportation operations
* Deep expertise across payer, broker, provider and technology models
* Proven ability to move quickly from strategy to execution
Who We Help
* NEMT Brokers
* Transportation Providers
* Health Plans / MCOs
* Healthcare Facilities
Empowering NEMT Leaders to Grow, Innovate, and Deliver Excellence
Common Problems We Solve
"I have a stable operation, but I want to grow and need advice on how to do that"
"Our call center can't handle volume or quality expectations."
"We're trying to become a broker but don't have a clear model."
"Costs are rising without performance improvements."
"We are struggling with compliance or audit readiness."
"I need help exploring technology and understanding my needs"
Edward Platt
Founder
Who We Are
Strategic Advisor in NEMT, Healthcare Operations, Call Center Excellence & Brokerage Enablement
Ed Platt is a senior healthcare and non-emergency medical transportation (NEMT) executive with nearly 25 years of experience helping organizations design, scale, and optimize complex transportation and contact center operations. He brings a rare 360-degree industry perspective, having led organizations as a healthcare payor partner, NEMT broker, direct transportation provider, and health technology leader.
Start Your Growth
Whether you are launching a new program, improving performance, or preparing for growth, we can help. Typical engagements start with an initial conversation to understand your needs and priorities.